Privacy Policy

1 Our Discretion Standards

Cachet Courtesans operates as a private concierge agency — not a public listings platform. Discretion is built into how we work: introductions are arranged staff-to-client, profiles are managed in-house, and booking details are shared only when necessary to confirm an appointment.

These standards apply to everyone who interacts with our agency, including clients, courtesans, and vendors who support our operations.

• Need-to-know access: Reservation and contact details are visible only to concierge staff involved in confirming your request.
• No public exposure of client identity: We do not publish client names, contact information, or booking history on our website or marketing channels.
• Respectful conduct: We expect courteous communication from clients and companions. Harassment, threats, or abusive behaviour may result in refusal of service.
• Clear expectations: Rates, availability, and booking requirements are confirmed by concierge before an introduction proceeds.
• Legal compliance: We operate within applicable Canadian federal, provincial, and municipal law and cooperate with lawful requests from authorities when required.
• Concern reporting: If you believe your privacy was handled improperly, contact us at [email protected]. We review every report confidentially.

2 Who This Policy Applies To

This Privacy Policy describes how Cachet Courtesans ("we," "us," or "our") handles personal information when you visit cachetescorts.com, contact our concierge team, or submit a reservation request.

By using our website or services, you acknowledge this policy. If you do not agree, please do not use the site or submit personal information to us.

Our head office is located at 36 King Street East, 4th Floor, Toronto, Ontario M5C 3B2, Canada.

3 Information We Collect

Information you provide directly

When you call, text, email, chat with us, or complete our reservation form, you may voluntarily provide:

• Name or preferred name
• Phone number and email address
• Booking preferences (date, time, location, companion selection)
• Messages or special requests you include in correspondence
• Payment-related information when required to confirm a booking (handled according to our payment process at the time of booking)

Information collected automatically

Like most websites, ours receives standard technical data when you browse, which may include:

• IP address and approximate location derived from it
• Browser type, device type, and operating system
• Pages viewed, referring URL, and general usage patterns
• Date and time of visits

This information helps us maintain site security, measure performance, and improve content. It is not used to publicly identify individual visitors.

4 How We Use Information

We use personal information for legitimate business purposes connected to our concierge service, including to:

• Respond to inquiries and coordinate introductions
• Confirm reservations, availability, and appointment details
• Provide client support by phone, text, email, or chat
• Maintain internal records for quality control and dispute resolution
• Protect against fraud, abuse, and unauthorized access
• Understand website traffic and improve our digital experience
• Comply with legal obligations

We do not use your information to build advertising profiles for unrelated third parties.

5 When We Share Information

We may share limited information only in these circumstances:

• Service providers: Hosting, email, analytics, payment processing, or security vendors that help us operate the website and concierge desk — under confidentiality obligations
• Companion coordination: Information required for a confirmed introduction (for example, first name, appointment time, and location) shared with the relevant companion or scheduling staff
• Legal requirements: When disclosure is required by court order, subpoena, or applicable law
• Business continuity: In connection with a merger, restructuring, or asset sale, subject to equivalent privacy protections

6 Security Safeguards

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold — including access controls for staff systems and secure transmission where supported.

No online or offline system is completely immune from risk. If we become aware of a breach that affects your personal information, we will take steps required by applicable law to notify affected individuals and regulators where necessary.

7 Cookies & Analytics

Our website uses cookies and similar technologies to remember preferences, keep sessions secure, and measure how visitors use the site. We use Google Analytics to collect aggregated traffic statistics.

You can control or delete cookies through your browser settings. Disabling cookies may affect certain site features. For Google Analytics opt-out options, visit Google's published tools and documentation.

External links on our site — for example to hotels, blogs, or partner pages — are governed by those sites' own privacy policies.

8 Your Privacy Rights

If you are located in Canada, you may have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including the right to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent where processing is based on consent (subject to legal or contractual limits)
• Request deletion when information is no longer required for identified purposes
• Submit a complaint to the Office of the Privacy Commissioner of Canada if you believe your rights were violated

To make a privacy request, email [email protected] with the subject line Privacy Request. We may need to verify your identity before fulfilling certain requests.

9 Retention

We keep personal information only as long as needed for the purposes described above — typically for the duration of an active inquiry or booking relationship, plus a reasonable period afterward for record-keeping, accounting, and legal compliance.

When information is no longer required, we delete it or anonymize it so it can no longer identify you.

10 Adults Only

Cachet Courtesans serves adults aged 18 and over. We do not knowingly collect personal information from minors. If we learn that information from someone under 18 was submitted, we will delete it promptly.

11 Policy Updates

We may revise this Privacy Policy to reflect changes in our practices, technology, or legal requirements. The effective date at the top of this page will be updated when material changes are made. Continued use of the website after an update constitutes acceptance of the revised policy.

12 Contact & Privacy Requests

Questions about this policy or how we handle your information:

Email: [email protected]

Phone: (647) 797-2686  |  Text: (416) 278-3166

Mail: Cachet Courtesans, 36 King Street East, 4th Floor, Toronto, ON M5C 3B2, Canada

You may also use our contact page, submit a request through private reservations, or review our Terms of Service.

13 Frequently Asked Questions